Implementation Specialist-Multifamily
Full Time • Fully Remote - US
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Job Title: Implementation Specialist-Multifamily
Non-Exempt: No
Remote: Yes
Department: Implementation
Reports To: Implementation Program Manager
Work Hours: 8 AM – 5 PM ET
About MuniBilling
MuniBilling provides a comprehensive Electronic Bill Payment & Presentment as a Service (EBPPaaS) for public and private municipalities, homeowner associations, and property management groups. We offer both subscription and flexible managed service solutions. We are experts in modernizing billing operations and are devoted to our clients' success through implementation and beyond.
Headquartered in Greensboro, North Carolina, we have an informal, collaborative environment and understand the value of feedback and open communication. Full-time, competitive pay, great benefits (medical, dental, vision, life), 401k with company match, and a great work environment.
Mission:
The Implementation Team's mission is to facilitate the timely fulfillment of MuniBilling solutions while improving client processes and boosting operational efficiencies.
The Implementation Specialist for multifamily clients contributes to MuniBilling value proposition by:
- Supporting the migration of clients from their legacy billing system to the MuniBilling SaaS platform.
- Extracting, Transforming, and Loading (ETL) data from the client’s legacy systems into the MuniBilling application.
- Gathering and documenting the client’s business requirements.
- Configuring the business rules in the MuniBilling platform to confirm the client’s operating environment.
Career Growth Opportunities:
MuniBilling offers robust career growth options that include both vertical growth within a specific domain of subject matter expertise (SME) and career diversity across other domains of MuniBilling.
Essential Functions:
- Under the guidance of an Implementation Manager's client-specific project plan:
- Manage the client-specific project plan, ensuring timelines and milestones are achieved throughout the lifecycle of implementation.
- Manage the extraction, transformation, and loading (ETL) of the client’s historical data into the MuniBilling software application.
- Facilitate progressive milestones of ETL and data modeling – partially filtered through complete conversion.
- Reconcile export and import records back to source data, including spelling, syntax, and nomenclature.
- Identify and resolve duplicate, obsolete, and unnecessary data.
- Qualify and quantify data for legitimacy, including:
- Date time format and date ranges
- Data and numerical character set conversions
- Data encoding, units of measure, and currency format
- Ensure required field sets are not left blank
- Eliminate redundant leading and trailing spaces and Null characters
- Validate the integrity of parent-child data relationships.
- Using the MuniBilling Business Rule Configuration (BRC) worksheets, gather and document the client’s business rules to govern the billing lifecycle.
- Configure the client’s business rules in the MuniBilling platform.
- Establish the production automation activities for processing the spectrum of usage data feeds (e.g., real-time, batch, paper, spreadsheet, etc.) to support the client’s business operation.
- Customize the MuniBilling training tutorial templates to support the client’s business operations.
- Coordinate with the respective MuniBilling production professional services team (e.g., Client Success or Managed Services) to streamline the production cutover activities.
- Ensure all client-specific documentation is cataloged correctly in the designated MuniBilling client source network directory repository.
- Facilitate end-user and train-the-trainer sessions.
- Participate in client implementation of Sprint Planning Meetings, Daily Standups, Sprint Reviews, and Retrospectives.
- Assist with building and maintaining efficient, reusable, and reliable components of the MuniBilling Implementation toolkit.
- Participate in root-cause analysis (RCA) and corrective action initiatives to identify, isolate, and prevent recurrence of problems that can adversely impact the successful and timely completion of implementations.
- Help the implementation cadre troubleshoot issues as needed.
- Collaborate with all implementation team members to understand clients' business requirements, troubleshoot issues, and assist with implementation activities.
- Maintain the client source in the designed client network directory.
Competencies:
- Excellent verbal and written communication skills.
- A passion for envisioning and focusing on the most efficient path to success to support effective and timely implementations.
- Disposition to prioritize and calculate the cost of data cleansing requirements.
- Unwavering commitment to effectively document and control the client's business requirements.
- Skilled in using desktop tools such as MS Access and Excel to organize, analyze, clean, and transform data.
- Ability to plan work and meet deadlines in a self-governing manner.
- Resolute focus on accuracy and attention to detail.
- A systematic and logical approach to decomposing, managing, and monitoring significant undefined problems into a progressive sequence of tasks aligned to a defined time-bound completion.
- A passion for caring about every element of the implementation lifecycle, including brainstorming, planning, requirements gathering, feasibility analysis, design and development of data transformation and configuration of business rules, system integration, testing, training, deployment, and production stabilization.
- Desire to collaborate and support other team members to deliver remarkable experiences for client stakeholders.
Supervisory Responsibilities:
- None
Required Education and Experience:
- At least 3-5 years of experience in project management or implementation management following a project plan template.
- Strong understanding of usage-based utility billing processes, particularly in multifamily settings (e.g., submetering and RUBS).
- Knowledge of state and local laws and regulations related to multifamily utility billing, including compliance requirements, tenant billing practices, and utility cost allocation.
- Ability to institute documentation and processes for workflow establishment and work in an agile environment.
- Experience leading the implementation of complex software applications such as ERP, CRM, etc.
- Experience working collaboratively with client stakeholders to implement complex solutions.
- Experience leading client-facing meetings and facilitating effective communication.
- Experience transposing, splitting, and cleaning data.
- Understanding of SaaS applications.
Preferred Education and Experience:
- Associate's degree or equivalent Project Management certification.
- Experience designing lookups to validate or merge data sets.
- Experience analyzing a database schema, including relational entities across tables.
- 2+ years’ experience with data conversion activities, including Extraction, Transformation, and Loading (ETL).
- Practical knowledge of relational database SQL query tools.
- Experience with data extraction tools (e.g., Accern, Altair, Veryfi, Astera, Improvado, etc.).
- Familiarity with metered usage data feeds.
Affirmative Action/EEO Statement
MuniBilling is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. MuniBilling is proud to be a drug-free workplace. As a condition of employment or during employment, screening tests for alcohol and illegal drugs may be performed on applicants and employees.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
Internal Candidates Only:
Internal Candidates must meet all metrics in their current role to be considered for an internal career transition. If the internal candidate is interested in the posted role, they must have approval from their immediate supervisor.
This is a remote position.
Compensation: $55,000.00 - $65,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
MuniBilling provides utility billing software and utility billing services to government entities, property management companies, and private utilities. Our cloud-based product is a comprehensive toolkit for utility billing and property management, providing features for clients to manage their customer information, usage and fixed billing, payment processing, and data prep for exporting to accounting systems.
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