Director of Software Development
Full Time • Fully Remote - US
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Department: Engineering
Reports To: CIO
Work Arrangement: Remote
Classification: Non-Exempt
Work Hours: 8:00 AM – 5:00 PM Local Time
Work Hours: 8:00 AM – 5:00 PM Local Time
Mission
The MuniBilling Software Engineering Team builds and maintains a high-performing SaaS utility billing platform tailored to the needs of multifamily housing providers, municipalities, and third-party billing operators. Our mission is to provide scalable, easy-to-use, industry-compliant software that improves operational efficiency, strengthens resident relationships, and enables seamless billing and payment workflows.
Role Summary
The Director of Software Development guides our utility billing software platform's architecture, development, and delivery, focusing on multifamily utility billing challenges. This executive will lead and coach a high-performing engineering team, drive innovation, and ensure the timely release of reliable features that meet customer expectations.
Ideal candidates will bring deep experience in the multifamily sector—including integrations with property management systems (e.g., Yardi, RealPage, Rent Manager), submetering platforms (e.g., NextCentury, Itron, Honeywell, Kampstrup, Sensus) and protocols, transforming and allocating utility bills via RUBS (Ratio Utility Billing System), and regulatory compliance—and will be fluent in modern engineering practices that power commercial SaaS platforms.
Key Responsibilities
Strategic Leadership
Define and execute a product engineering roadmap aligned with multifamily utility billing demands.
Align engineering priorities with customer needs, compliance requirements, and emerging market trends (e.g., sustainability, electrification, leak detection, real-time monitoring, event notifications, etc.).
Collaborate cross-functionally with Product, Implementation, Support, and Client Success teams to ensure delivery of high-value features.
Engineering Operations
Lead full-stack software development efforts from ideation through release and ongoing maintenance.
Guide the development of features supporting complex billing structures (tiered rates, shared usage, regulatory surcharges).
Ensure quality and security across all software development efforts via automated testing, code reviews, and DevSecOps practices.
Strategic Leadership
Define and execute a product engineering roadmap aligned with multifamily utility billing demands.
Align engineering priorities with customer needs, compliance requirements, and emerging market trends (e.g., sustainability, electrification, leak detection, real-time monitoring, event notifications, etc.).
Collaborate cross-functionally with Product, Implementation, Support, and Client Success teams to ensure delivery of high-value features.
Engineering Operations
Lead full-stack software development efforts from ideation through release and ongoing maintenance.
Guide the development of features supporting complex billing structures (tiered rates, shared usage, regulatory surcharges).
Ensure quality and security across all software development efforts via automated testing, code reviews, and DevSecOps practices.
Team Development
- Assist in hiring, developing, mentoring, and retaining top engineering talent with utility billing and SaaS experience.
- Foster a culture of accountability, learning, and continuous improvement using Disciplined Agile and Lean Six Sigma development practices.
- Promote shared understanding of multifamily client workflows and operational pain points.
Platform Architecture
- Direct architectural decisions for scalability, security, extensibility, and reliability.
- Oversee the development of APIs and integrations with third-party key integration partner platforms (e.g., Propexo, Submetering MDMS, Utility Billing Gateway).
- Ensure maintainability, extensibility, and workflow automation across the modules supporting move-in/move-out workflows, service order management, billing automation, and analytics.
Execution Excellence
- Drive timely delivery of roadmap milestones using disciplined release planning and milestone tracking.
- Partner with QA and DevOps to ensure CI/CD pipeline reliability and performance.
- Monitor post-release issues, drive root-cause analysis, and implement preventive measures.
Required Qualifications
- Bachelor’s degree in computer science, Engineering, or equivalent experience.
- 10+ years of full-stack SaaS software development experience with a deep understanding of the multifamily utility billing landscape.
- 5+ years in engineering leadership roles in utility billing, property management, or fintech SaaS organizations.
- Proven track record leading Agile development teams and delivering high-availability web applications.
- Proven experience leading teams building SaaS applications on modern frameworks such as Ruby on Rails or similar MVC platforms.
- Strong understanding of front-end frameworks (React, React Native).
- Experience working with REST APIs and asynchronous messaging for system integration.
- Solid background in relational database design (MySQL) .
- Familiarity with cloud-native application deployment using containers (Docker, Kubernetes) and modern CI/CD practices (GitHub).
- Commitment to engineering excellence through automated testing and quality practices
- Ability to connect technology decisions with business value and guide teams in applying best-fit solutions.
Preferred Qualifications
- Master’s degree in computer science or related field.
- First-hand experience with multifamily submetering, RUBS, and lease-based billing models.
- Expertise in integrating SaaS platforms with:
- Property management platforms such as Yardi, RealPage, AppFolio, and Buildium.
- Meter Data Management Systems such as NextCentury, Itron, Honeywell, Kampstrup, Sensus
- Utility billing systems are used to download and process utility bills.
- Working knowledge of utility billing compliance standards and data privacy laws.
- Experience with advanced analytics frameworks and interactive BI dashboards (e.g., Power BI, Looker).
Core Competencies
- Strategic thinking with strong alignment to business outcomes
- Exceptional communication and interpersonal skills
- Ability to translate multifamily client pain points into scalable software solutions
- Collaborative and servant leadership style
- High accountability and outcome orientation
Performance Management
30/60/90 Day Goals:
30/60/90 Day Goals:
- Evaluate current engineering team, processes, and platform performance
- Present delivery strategy
- Deliver a prioritized backlog to support release planning
Ongoing performance will be reviewed based on:
- Team velocity and product release accuracy
- Deployment and implementation of new features
- Platform uptime and technical debt reduction
- Engineering team retention and development metrics
Affirmative Action/EEO statement
MuniBilling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Other duties
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Internal Candidates Only:
Internal Candidates must meet all metrics in their current role to be considered for an internal career transition. If the internal candidate is interested in the posted role, they must have approval from their immediate supervisor.
This is a remote position.
Compensación: $160,000.00 - $175,000.00 per year
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
MuniBilling provides utility billing software and utility billing services to government entities, property management companies, and private utilities. Our cloud-based product is a comprehensive toolkit for utility billing and property management, providing features for clients to manage their customer information, usage and fixed billing, payment processing, and data prep for exporting to accounting systems.
(si ya tienes un currículum en Indeed)